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phoneSupport:
+612 4587 9888
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phoneSupport:
+612 4587 9888
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Return and Exchange Policy

Chemvulc Industrial Australia will happily assist customers who identify a fault or problem with any of our stock, or if the incorrect product or size has been supplied.

Because the equipment we supply is safety equipment, we must be confident that the integrity and condition of the equipment is uncompromised. If there is a fault or problem with any of our products, or if we supply the incorrect size, we are happy to offer returns and exchanges in these cases.

With a receipt or tax invoice:

  • We can provide a refund
  • All returned goods must be unused and undamaged, in original packaging and in saleable condition

All refunds will be provided by bank transfer upon receipt and inspection of goods by Chemvulc Industrial Australia staff.

Without a receipt

  • All goods for exchange must be unused and undamaged, in original packaging and in saleable condition

Online purchases/exchanges

Online purchases can be returned by contacting our Customer Support team at sales@chemvulcind.com.au.

Returning equipment

If any of our equipment is faulty and needs to be returned, please contact our Customer Support team at sales@chemvulcind.com.au and we will arrange for the return at no cost to you for domestically shipped equipment.

Exceptions

Unfortunately, we cannot offer a refund or exchange on the following items:

  • Used products
  • Any damaged equipment where the damage is not associated with transport
  • Where there is no fault or damage, or you simply change your mind

Return/exchange of faulty goods

Faulty or damaged goods under warranties

In addition to manufacturers' guarantees on products, Chemvulc Industrial Australia and its suppliers provide a guarantee of acceptable quality on every product, by law. You're entitled to a replacement or refund for a major failure.

We recommend you retain your receipt, as we may require proof that you purchased the product from us. Our Team Members will be able to advise you whether a refund, exchange, repair or replacement is available.

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